1 - Managing Users, Workstations, and Shared Resources
Manage UsersConfigure Shared ResourcesConfigure Active Directory Accounts and Policies
2 - Implementing Client Virtualization and Cloud Computing
Configure Client-Side VirtualizationCloud Computing Concepts
3 - Security Concepts
Logical Security ConceptsThreats and VulnerabilitiesPhysical Security Measures
4 - Securing Workstations and Data
Implement Security Best PracticesImplement Data Protection PoliciesProtect Data During Incident Response
5 - Troubleshooting Workstation Security Issues
Detect, Remove, and Prevent MalwareTroubleshoot Common Workstation Security Issues
6 - Supporting and Troubleshooting Laptops
Use Laptop FeaturesInstall and Configure Laptop HardwareTroubleshoot Common Laptop Issues
7 - Supporting and Troubleshooting Mobile Devices
Mobile Device TypesConnect and Configure Mobile Device AccessoriesConfigure Mobile Device Network ConnectivitySupport Mobile AppsSecure Mobile DevicesTroubleshoot Mobile Device Issues
8 - Installing, Configuring, and Troubleshooting Print Devices
Maintain Laser PrintersMaintain Inkjet PrintersMaintain Impact, Thermal, and 3D PrintersInstall and Configure PrintersTroubleshoot Print Device IssuesInstall and Configure Imaging Devices
9 - Implementing Operational Procedures
Environmental Impacts and ControlsCreate and Maintain DocumentationUse Basic Change Management Best PracticesImplement Disaster Prevention and Recovery MethodsBasic Scripting ConceptsProfessionalism and Communication
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.