1 - Supporting Operating Systems
Identify Common Operating SystemsTroubleshooting MethodologyUse Windows Features and ToolsManage Files in WindowsManage Disks in WindowsManage Devices in Windows
2 - Installing and Configuring PC Components
Use Appropriate Safety ProceduresPC ComponentsCommon Connection InterfacesInstall Peripheral Devices
3 - Installing, Configuring, and Troubleshooting Display and Multimedia Devices
Install and Configure Display DevicesTroubleshoot Display DevicesInstall and Configure Multimedia Devices
4 - Installing, Configuring, and Troubleshooting Storage Devices
Install System MemoryInstall and Configure Mass Storage DevicesInstall and Configure Removable StorageConfigure RAIDTroubleshoot Storage Devices
5 - Installing, Configuring, and Troubleshooting Internal System Components
Install and Upgrade CPUsConfigure and Update BIOS/UEFIInstall Power SuppliesTroubleshoot Internal System ComponentsConfigure a Custom PC
6 - Installing, Configuring, and Maintaining Operating Systems
Configure and Use LinuxConfigure and Use macOSInstall and Upgrade Operating SystemsMaintain OSs
7 - Maintaining and Troubleshooting Microsoft Windows
Install and Manage Windows ApplicationsManage Windows PerformanceTroubleshoot Windows
8 - Network Infrastructure Concepts
Wired NetworksNetwork Hardware DevicesWireless NetworksInternet Connection TypesNetwork Configuration ConceptsNetwork Services
9 - Configuring and Troubleshooting Networks
Configure Network Connection SettingsInstall and Configure SOHO NetworksConfigure SOHO Network SecurityConfigure Remote AccessTroubleshoot Network ConnectionsInstall and Configure IoT Devices
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.