MB-200 Dynamics 365 Customer Engagement Core

This four-MOC packaged set aligned to Microsoft 365 Exam: Dynamics 365 Customer Engagement Core contains courseware that helps prepare students for Exams MB-200. Passing this exam is required to earn the Microsoft 365 certification.

MB-200 Dynamics 365 Customer Engagement Core

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Learning Objectives

Please refer to Overview.

 

Course Details

Course Outline

1 - Platform Overview
  • Overview
  • Configure Power Platform environments
  • Creating applications
  • Discovery and planning
  • 2 - Data Modeling
  • Data model fundamentals
  • Relationships
  • Other entity options
  • Other field options
  • Internationalizing
  • 3 - Model Driven Apps
  • Configure model-driven apps
  • Configure model-driven forms
  • Configure views
  • Configure model-driven charts
  • Configure model-driven dashboards
  • Configure reports
  • 4 - Canvas Apps
  • Application fundamentals
  • Working with data and services
  • Customizing the user experience
  • Integration with model-driven apps
  • 5 - Security
  • Security overview
  • Business units
  • Manage security roles
  • Manage teams
  • Configure hierarchy security
  • 6 - Platform Automation Overview
  • Platform automation overview
  • 7 - Business Rules
  • Introduction to business rules
  • Additional business rule details
  • 8 - Workflows
  • Introduction to workflows
  • Building workflows
  • Advanced workflow
  • 9 - Microsoft Flows
  • Introduction to Microsoft Flow
  • Other flow concepts
  • Working with CDS
  • Building approval flows
  • Starting from apps
  • Flow deployment considerations
  • 10 - Business Process Flows
  • Introduction to business process flows
  • Configure business process flows
  • Additional business process flows details
  • 11 - Introduction to Integrations
  • Overview of common scenarios
  • Email integration
  • Outlook integration
  • 12 - Integration with Office
  • Templates
  • SharePoint
  • Microsoft Teams
  • Additional Integrations
  • 13 - Managing Data
  • Managing data overview
  • Duplicate detection
  • Importing data
  • Exporting data
  • Bulk delete
  • 14 - Manage Instances and Applications
  • Overview
  • Manage applications
  • 15 - Manage Solutions
  • Solution concepts
  • Planning and creating solutions
  • Working with solution components
  • Distributing solutions
  • Working with managed solutions
  • 16 - Additional Deployment Considerations
  • Configure
  • Mobile configuration settings
  • Mobile configuration
  • 17 - Documentation and Testing
  • Creating test plans
  • User interface testing
  • Performance optimization and tuning
  • Documentation
  • Engage with the customer
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    Other Prerequisites

    This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

    MB-200 Dynamics 365 Customer Engagement Core

    $2,975 | This course is SATV-Eligible
    Course Length : 5 Days (40 Hours)
     

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