1 - The Importance of Facilitation
Being an Effective FacilitatorHarnessing Knowledge, Experience, and DiversityEncouraging Group Motivation and CommitmentObserving the Team Process
2 - Facilitating Process and Content
Identifying Process and Content ElementsManaging the FlowResolving Tensions and Disagreement
3 - Setting the Stage for Facilitation
Laying the Groundwork, Educating Participants, and Securing SupportSelecting the Right FacilitatorPlanning for a Facilitated Meeting
4 - Facilitating Team Development
Encouraging ParticipationRecognizing Stages in the Team Life CycleSupporting the Team through the Stages
5 - Building Consensus and Reaching Decisions
Gathering and Presenting DataSynthesizing and SummarizingIdentifying Options and BrainstormingFacilitating SWOT AnalysisCreating a Short ListUsing the Multi-Option technique
6 - Disruptions, Dysfunctions and Interventions
Handling Disruptions and Difficult BehaviorAddressing DysfunctionAgreeing on Ground RulesRestating and Reframing
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Leaders and professionals who manage teams or groups and are responsible for their outcomes.