1 - Why Agile?
The IT challenge today
2 - What does it mean to "be agile"?
Why is Agile? The Agile Manifesto Agile principlesWhat does it take to "be agile"? Exercise: Reviewing Agile values
3 - Agile practices
? Scrum? KanbanLeanITIL/ITSMDevOpsContinuous IntegrationContinuous DeliveryExercise: Leveraging multiple frameworks
4 - What is Agile Service Management (Agile SM)?
Definition and value Two aspects of Agile SM:Agile Process DesignAgile Process Improvement
5 - Process design basics
The elements of a processThe 10 steps of process design
6 - An Agile approach to process design
Characteristics of an Agile ProcessHow much is "just enough"? Minimum Viable Product
7 - Scrum Basics
Scrum pillars, values, and componentsImportant terms
8 - Scrum Roles
Product ownerScrum MasterTeam
9 - Scrum artifacts
Product Backlog Creating user stories IncrementProduct backlog refinementSprint BacklogBurndown chart
10 - Agile Service Management artifacts
Process Backlog User stories and ITSM processesProcess incrementSprint Backlog (Agile SM context) Burndown chart (Agile SM context) Exercise: Writing a meaningful user story
11 - Scrum Events
TimeboxesRelease planning meetingSprint planning meetingDaily ScrumSprint ReviewSprint RetrospectiveDefinition of Done
12 - Agile Service Management Events
Process planning meetingSprint planning meetingStrategic and process activity sprints The Definition of Done for process sprints Daily Scrum (Agile SM context) Sprint Retrospective (Agile SM context)
13 - Agile Process Improvement
Agile Process Improvement audits The Process Backlog as a CSI Register CSI Sprints and Plan-Do-Check-Act Exercise: Assessing process agility
14 - Agile Service Management technologies
15 - Aligning Agile SM and Agile software development
16 - Getting started with Agile Service Management
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
The target audience for the CASM course is
Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and external suppliers Process stakeholders
Familiarity with IT service management processes and ITIL is recommended