Cisco® Troubleshooting Cisco® IP Telephony and Video v1.0 (CTCOLLAB)

Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, & Cisco Expressway series in a multisite voice & video network

Cisco® Troubleshooting Cisco® IP Telephony and Video v1.0 (CTCOLLAB)

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Learning Objectives

Upon completing this course, you will be able to meet these objectives:

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues.

     

    Course Details

    Course Outline

    1 - Day 1
  • Course Introduction
  • Lesson 1-1: Identifying Cisco Collaboration Deployments
  • Lesson 1-2: Using Troubleshooting Methodology
  • Lesson 1-3: Using Troubleshooting and Monitoring Tools
  • Lesson 2-1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
  • Lesson 2-2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 2-3: Troubleshooting Database Replication Issues
  • Lesson 2-4: Troubleshooting LDAP Integration Issues
  • Guided Lab 2: Troubleshooting LDAP Integration Issues
  • Lesson 3-1: Troubleshooting Endpoint Registration Issues
  • Guided Lab 3: Troubleshooting Endpoint Registration Issues
  • 2 - Day 2
  • Review of previous day
  • Lesson 3-2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Lesson 3-3: Troubleshooting Database Replication Issues
  • Lesson 3-4: Troubleshooting LDAP Integration Issues
  • Guided Lab 4: Troubleshooting LDAP Integration Issues
  • Lesson 4-1: Examining Call Setup Issues and Causes
  • Lesson 4-2: Troubleshooting On-Net Single-Site Calling Issues
  • Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues
  • Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues (Continued)
  • Lesson 4-3: Troubleshooting On-Net Multisite Calling Issues
  • Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues
  • 3 - Day 3
  • Review of previous day
  • Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues (Continued)
  • Lesson 4-4: Troubleshooting Off-Net Calling Issues
  • Guided Lab 7: Troubleshooting Off-Net Calling Issues
  • Guided Lab 8: Troubleshooting Off-Net Calling Issues (Continued)
  • 4 - Day 4
  • Review of previous day
  • Lesson 5-1: Troubleshooting ILS and GDPR
  • Guided Lab 9: Troubleshooting ILS and GDPR
  • Lesson 6-1: Troubleshooting Device Mobility Issues
  • Guided Lab 10: Troubleshooting Device Mobility Issues
  • Lesson 6-2: Troubleshooting Cisco Extension Mobility Issues
  • Guided Lab 11: Troubleshooting Cisco Extension Mobility Issues
  • Lesson 6-3: Troubleshooting Cisco Unified Mobility Issues
  • Guided Lab 12: Troubleshooting Cisco Unified Mobility Issues
  • 5 - Day 5
  • Review of previous day
  • Lesson 7-1: Troubleshooting Cisco TelePresence Management Suite Issues
  • Guided Lab 13: Troubleshooting Cisco TelePresence Management Suite Issues
  • Lesson 8-1: Troubleshooting MTP Issues
  • Lesson 8-2: Troubleshooting Transcoder Issues
  • Guided Lab 14: Troubleshooting Transcoder Issues
  • Lesson 8-3: Troubleshooting Issues with Audio and Video Conferences
  • Guided Lab 15: Troubleshooting Issues with Audio and Video Conferences
  • Lesson 8-4: Troubleshooting Audio and Video Quality Issues
  • Wrap-Up
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    Network administrators and network engineers

    CCNP Collaboration candidates

    Systems engineers

    Other Prerequisites

    Working knowledge of converged voice, video, and data networks; Working knowledge of the MGCP, SIP, & H.323 protocols and their implementation on Cisco IOS gateways; Ability to configure and operate Cisco routers and switches; Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite enviroments

    Cisco® Troubleshooting Cisco® IP Telephony and Video v1.0 (CTCOLLAB)

    Call | This course is CLC-Eligible
    Course Length : 5 Days (40 Hours)

    There are currently no scheduled dates for this course. Please contact us for more information.

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