Cisco® Implementing Cisco® Collaboration Devices v1.0 (CICD)

The course is used in the following curricula, certifications, specializations, and learning maps:

CCNA Collaboration

Cisco® Implementing Cisco® Collaboration Devices v1.0 (CICD)

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Learning Objectives

Upon completing this course, students will be able to meet these objectives:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

     

    Course Details

    Course Outline

    1 - Cisco Unified Communications Solutions
  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions
  • 2 - Administrator and End-User Interfaces
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
  • Lab: Explore Administrator Interfaces
  • Lab: Explore End-User Interfaces
  • 3 - Call Flows in Cisco Call Control Platforms
  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
  • Lab: Explore Call Flows in Cisco Unified Communications Manager
  • Lab: Explore Call Flows in Cisco Unified Communications Manager Express
  • 4 - Endpoint and End-User Administration
  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
  • Lab: Implement End Users
  • Lab: Implement Endpoints
  • 5 - End User Telephony and Mobility Features
  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features
  • Lab: Enable Telephony Features
  • Lab: Enable Mobility Features
  • 6 - Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service
  • Lab: Implement End Users and Voice Mailboxes
  • Lab: Enable Cisco Unified Communications Manager IM and Presence Service
  • 7 - Cisco Unified Communications Solutions Maintenance
  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System
  • Lab: Provide End-User Support
  • Lab: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab: Monitor the System with Cisco Unified RTMT
  • Lab (Optional): (Optional) Back Up Cisco Unified Communications Manager
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    The primary target audiences for the course are:

    Network administrators and network engineers

    CCNA Collaboration candidates

    Cisco® Implementing Cisco® Collaboration Devices v1.0 (CICD)

    $3,795 | This course is CLC-Eligible
    Course Length : 5 Days (40 Hours)
     

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